Interlibrary Loan (ILL) offers Library customers the opportunity to request and receive books that are not owned by Jacksonville Public Library (JPL). Through ILL, you have access to the circulating book collections of all the library systems in Florida, as well as universities and public library systems throughout the United States.
Back to TopILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan Internet accessible database.
Back to TopDuring registration, you will be asked to choose a Username and Personal Identification Number (password). Your Username must be your Library Card (FJP#). If you lose or replace your library card, you must contact Interlibrary Loan for a new ILLiad account. You may create a password of your choice, between 6-8 alphanumeric characters long, but no longer than 10. Your password will be encrypted in ILLiad, so only you will know it.
Back to TopBoth your Username and password are case sensitive. For example, if you type in your password: ILLIAD, you must always type it in upper case letters. If you type your password: illiad, it will not work. This is also the case with your username (your library card number).
If you've forgotten your password or still can't access your account, contact the Special Services Department at 630-2986 or e-mail the Special Services staff for help at ill@coj.net. The staff will reset your password for you. You will then be able to access your account and change your password. If you gave us an email address to use for notifications when you signed up with ILLiad, you can request a new password by clicking on the Forgot Password link found on the Log-in page.
Back to TopILL services are available to anyone holding a valid Jacksonville Public Library (JPL) card.
Back to TopThere are three methods of requesting ILL items:
You may have a total of ten (10) requests outstanding (at any stage of the ILL process: checked out, requested, in transit, etc.) at one time.
Back to TopRequested material will be delivered to the Main Library or the branch of your choice. You will be contacted when the material is available for pickup. Please bring your library card to check out the material.
Back to TopThe View/Renew Checked Out Items page of your ILLiad Account shows a list of all items either on the way to the Main Library or the branch you chose as your pick-up location AND/OR ILL items currently checked out to you on your library card account. When we receive the item/s you requested, they are automatically ‘checked out’ to your ILLiad account. When you pick up circulating ILL items from the Customer Service desk at your pick-up location, the ILL materials must be checked out on your library card. For information on non-circulating library materials, please see What are “Restricted Materials?”.
Back to TopWith few exceptions, there are no fees incurred in using ILL to obtain an item. However, any item received via ILL service is subject to the same fees/fines placed on similar items owned by JPL. In addition, libraries which loan material to JPL may place additional fines/fees.
Customers wanting photocopies or loans from fee-charging libraries must submit a check or money order payable to the lending library before the loan request can be processed. These requests will be submitted to the lender only after this payment is received in ILL. If the item is not filled by the lending library, the check or money order will be returned to the customer.
Please contact the Special Services Department for questions concerning charges for loans.
Back to TopMost materials acquired through ILL may be circulated. Occasionally the materials you request may be designated by the lending library as restricted. This means that this material must be used in the library and cannot be checked out. You can however, use the material in the Jacksonville Public Library location of your choice. When you receive the restricted materials, you will be asked to relinquish some form of identification. This identification will be held until you return the material to the desk.
Back to TopYou may order photocopies of certain materials not available through ILL, such as magazine articles and reference materials. Photocopying charges may be incurred. Customers wanting photocopies or loans from fee-charging libraries must submit a check or money order payable to the lending library before the loan request can be processed. These requests will be submitted to the lender only after this payment is received in ILL. If the item is not filled by the lending library, the check or money order will be returned to the customer.
Please contact the Special Services Department for questions concerning photocopy requests.
Back to TopThe renewal of ILL material is dependent upon the restrictions set by the lending library. If you desire a renewal, you must contact the Special Services Department (904-630-2986) at least three working days before the material is due. There is a limit of one renewal on any ILL material. Fines will be incurred for overdue materials. Overdue materials cannot be renewed.
Back to TopWhile JPL does not charge customers for requesting an item through ILL, the lending library may place a charge on the item. Customers will be responsible for such charges.
If ILL materials are lost or damaged by customers, customers are responsible for all fees assessed by lending libraries. Since these materials are not owned by Jacksonville Public Library, JPL staff cannot tell you what the cost will be. Inform the staff of the Special Services Department about the situation and they will contact the lending library who will assess any fees. The Special Services staff will contact you about the charges. Please be aware that charges for lost or damaged ILL materials often far exceed charges for similar lost or damaged JPL materials. Unpaid charges will be put on your JPL library card account and may affect your ability to use JPL services.
Back to TopILL materials are different from normal materials when it comes to due dates. The lending institution sets the checkout period, which includes the transit time for the item's travel to and return from JPL. This is factored into the due date set for the item when it arrives at JPL. Another factor that may affect checkout periods is whether the institution that loaned the material issues a recall for the item. The customer will be notified that the item is being recalled, and that the item is expected to be returned immediately.
Back to TopILL material can be returned to any library location. Please do not put Interlibrary Loan books in the bookdrop. To insure that you receive credit for returning the book, do not remove the lending label on the book.
Back to TopYou need a Web browser that can handle forms, tables, and, preferably, one that can handle frames. We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.
Back to TopYes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.
Back to TopThe Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and ILLiad without any problems.
Back to TopWhen you return your circulating ILL materials, they will be discharged from your library card account. Materials will be taken off your ILLiad account after they have been returned to the Special Services Department at the Main Library.
Back to TopIf you have questions about your ILL request once it has been placed, please call the Special Services Department (904-630-2986). If you need any technical help you may contact the ILL office via phone or email at ill@coj.net.
Back to TopInterlibrary Loan Requests can be mailed to:
Jacksonville Public Library
Special Services Department
303 N. Laura St
Jacksonville, FL 32202
Special Services Hours:
Monday - Friday 10:00 a.m. - 5:00 p.m.
For more information, call (904) 630-2986